Do you do test prints?

Yes we do! Simply visit musealab.com/testprints

Remember, we only serve professional photographers. We will not do test prints or paid orders for the general public!

 

What countries do you ship to?

We only ship to photographers in the United States.
We hope to reach other countries as we grow.

 

How do I place an order?

To place an order log into your Musea account or create an account HERE

Then go click on the 'Create New Order' button at the top.

 

What's your turnaround time?

2-4 business days for unframed print orders.

2-3 weeks for framed print orders

We ship mainly Priority USPS, which is 2-3 days travel time inside the US. For bigger boxes, we ship UPS.

Frames have 3 week turnaround.

 

Do you have a printer profile?

We sure do! Instructions are HERE

 

Can you add a border to my prints?

You betcha! We only add borders upon request though.

If you request a border we use a 1/4" border by default, but can do any thickness you wish.

As you are placing an order, simply let us know in the Order Notes that you would like a border added to your images.

We maintain the print size you purchase by reducing your image to a smaller size, which allows us to add the border and still retain your designed dimensions. For example, if you order an 8x10 with a 1/4" border we will make your image 7.5" x 9.5" and add a 1/4" border, which gives you the 8x10 size you ordered originally. 

 

Who do you use to ship your packages?

We currently use USPS and most packages are shipped Priority USPS. Larger packages go UPS.